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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Lenz products

The group "New Technologies" offers for review the products of the plant Lenz: conical slot flasks, clamps, spherical joints, plugs, adapters, pipe connectors, shut-off valves, single- and multi-necked flasks, polyurethane-coated flasks, round-bottomed nitrogen flasks and nitrogen tubes, drip and separation funnels, chromatographic columns, sprayers for chromatographic plates, components and condensers, distillation heads, connectors, connecting elements, columns, condensers and vacuum traps, adapters, receivers, extractors and heads, funnels, flushes, dispensers, drainage tubes, flushes, pycnometers, water jet pumps, cones, weighing accessories, centrifuge tubes, round-bottomed flasks, beakers, reaction vessels and blocks, flat flange caps, support systems, agitators and bearings of agitators, bearings of agitators
  • Flask slot Lenz
    Flask slot
    1,1002 05, 1,1002 07, etc.
  • Burette shut-off valves Lenz
    Burette shut-off valves
    2,012 01, 2,2212 01, etc.
  • Flasks Lenz
    Flasks
    3 0014 10, 3 0014 13, etc.
  • Drip/separation funnels Lenz
    Drip/separation funnels
    4,0000 28, 4,0000 37, etc.
  • Chromatographic accessories Lenz
    Chromatographic accessories
    5,4357 01, 5,4457 02, etc.
  • Components and capacitors Lenz
    Components and capacitors
    5,0001 11, 5,0004 14, etc.
  • Extractors Lenz
    Extractors
    5,3600 25, 5,3650 46, etc.
  • Laboratory supplies Lenz
    Laboratory supplies
    5 3180 03, 5 3210 03, etc.
  • Reaction vessels and accessories Lenz
    Reaction vessels and accessories
    6 0001 37, 6 0074 76, etc.

NEW TECHNOLOGIES GROUP

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